Respecting Customer Information
The PAF Commitment to Your Privacy
The PAF Automotive Family, which includes Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus brands, respects your right to privacy. This policy outlines how PAF’s privacy principles protect your privacy as a key part of PAF’s ongoing sales and service relationship with you as a valued PAF customer. The privacy principles apply to all personal information that PAF collects from customers. Personal information refers to any personally identifiable information about you. It does not include aggregate information that does not identify you specifically.
What Personal Information Does PAF Collect?
In connection with your vehicle purchase, PAF collects the information provided by you that is necessary for your Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus dealership to complete the transaction, including your name, address, telephone number(s), email address, driver’s license and insurance information. PAF also records information respecting the vehicle purchased, the purchase price and other transaction information. PAF will also collect personal information from you through customer surveys, inquiries or requests for information and your visits to PAF website(s). You will only be asked to provide personal information in order to enable PAF to provide you with a service (such as sending you a new vehicle brochure, assisting you in contacting a dealership, or enabling you to complete online credit or job applications).
PAF will collect information relating to your service transactions with authorized Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus dealerships.
As part of PAF’s ongoing efforts to better understand your automotive needs and improve the products, quality and efficiency of PAF and PAF’s dealership’s provision of these products and services to you, PAF will, from time to time, ask you to provide information regarding your purchase preferences, demographics and lifestyle through customer surveys.
PAF will also collect any information that you provide through your customer service inquiries or when PAF responds to your requests for information.
PAF also collects information that you provide during visits to PAF website(s), including contact information, vehicle information, customer survey information, visitor’s dealership and language preferences, owner information, and contest entry information.
How is Your Personal Information Used?
PAF may use your personal information for the following purposes:
1. To complete sales and service transactions with you;
2. To respond to your requests for products, services or information;
3. To improve products and services and better understand your automotive needs, including through customer surveys;
4. To administer your new vehicle warranty coverage, and/or your Extra Care Protection coverage;
5. To increase your awareness of Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus brand products and services; and,
6. To include you in advertising or marketing campaigns to offer you PAF’s or other products and/or services.
With Whom is Your Personal Information Shared?
For the purposes outlined above, PAF may share your personal information with Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus dealerships.
PAF will also share your information with marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with PAF’s marketing partners. Your personal information may be transferred to third-party service providers that PAF uses to assist in managing and processing your personal information. PAF’s third-party service providers are required to use, maintain and disclose your personal information only in accordance with PAF ‘s instructions to them and only on PAF’s behalf.
PAF will not disclose any of your personal information to any other persons, except (i) with your prior consent; (ii) in connection with a sale of all or substantially all of the assets of one of PAF ‘s businesses; or, (iii) as may be required or permitted by law.
Does PAF Transfer Information Outside of Canada?
The personal information that you provide to PAF may be transferred outside of Canada for processing. PAF may store personal information on servers located in other jurisdictions, including the United States. Please note that the privacy laws in such jurisdictions differ from Canadian privacy laws and that in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts.
If you would like to obtain more information about PAF’s policies and practices with respect to the transfer and processing of personal information outside of Canada, please contact PAF in any of the ways described below at “How You Can Review and Update Your Personal Information”.
Your consent may be given expressly or implied, depending on the circumstances.
In connection with your vehicle purchase or certain service requests you will be asked to consent expressly to PAF ‘s collection of personal information for the purposes identified herein.
In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from the website, register for updates on the website or complete an online job application.
By providing any personal information in any email request or any interactive activities on PAF ‘s website you consent to PAF’s collection of that information.
You may at any time withdraw or change your consent to PAF ‘s use or disclosure of your personal information, or request PAF to delete it from PAF ‘s files, subject to legal and contractual restrictions. However, if you do not provide personal information required to supply a product or service, PAF may not be able to provide that product or service.
Unless you request PAF not to do so, you agree that PAF may use and disclose to Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus dealerships your personal information for the purposes of selectively including you in advertising and marketing campaigns designed to increase the awareness of Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus brand products and services and the goodwill associated with PAF ‘s businesses. Some of PAF ‘s advertising and marketing campaigns include sending out Porsche Centre Oakville, Family Honda, Team Hyundai, Acura of Barrie, Acura 2000, Northwest Toyota/Scion, and Northwest Lexus newsletters, service reminders and promotional offers. If you would prefer that PAF not use your personally identifiable information for such advertising or marketing campaigns, please contact PAF in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. You may notify PAF that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. PAF will seek your further consent to any additional uses of personal information for which PAF has not obtained your consent previously.
PAF will only send email, text or other electronic messages to you if you have requested a brochure or other information, have existing vehicle warranty and/or Extra Care Protection coverage or some other form of business relationship, or have otherwise agreed to receive emails, texts or other electronic messages from PAF. Any electronic communications that you receive from PAF will identify PAF as the sender, enable you to contact PAF directly and provide for a means of unsubscribing from further messages.
Non-Personally Identifiable Information: When you visit PAF’s website(s), unless you tell PAF who you are or reveal any other personal information, PAF does not collect or store any information about you. The only information PAF collects and stores is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, and referring website and the pages you request. PAF uses this non-personally identifiable information to generate aggregate statistics regarding PAF’s website activity.
Cookies: Cookies are files that your web browser places on your computer’s hard drive that permit PAF to tell whether, and if so, how many times, you have accessed PAF’s website(s) previously, your language of choice, your dealer of choice, the province in which your internet provider resides, internet user behavioral analysis, and your computer system’s flash preference. You may choose to decline to accept cookies if your browser permits but doing so may affect your use of PAF’s website(s) and your ability to access certain features of the website(s).
Third-Party Links: PAF’s website(s) contain links to other sites. When you click on links that take you to third party website(s), you will be subject to the third parties’ privacy policies. While PAF supports the protection of privacy on the Internet, PAF is not responsible for the actions of third parties or for their privacy practices. PAF encourages the users of its website(s) to be aware when they leave the website(s) and to read the privacy policies of each and every website with which they interact.
Children: PAF does not use its website(s) to knowingly solicit personal information from or to market to persons under the age of majority.
PAF retains your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter.
Your personal information will be kept in files stored on PAF’s databases located at PAF’s head office located in Brampton, Ontario, Canada.
How Does PAF Protect Your Personal Information?
PAF protects your personal information using security systems appropriate to the sensitivity of the information. PAF’s website(s) are members of the Entrust Digital Certificate Program, which involves applying security sockets layer software encryption technology to all information that you submit through the website(s). PAF applies security safeguards required for compliance with the Entrust Digital Certificate Program. Please note: You are solely responsible for maintaining the confidentiality of your password(s).
How You Can Review and Update Your Personal Information
You may review, update or correct any of your personal information held in PAF’s files and your consents regarding its use and disclosure at any time by contacting PAF’s Privacy Officer in any of the ways indicated below.
If you have any questions or concerns regarding PAF’s policy and procedures, if you wish to change your consent to PAF’s use and disclosure of your information, or if you wish to review, update, correct or have PAF delete your information from files, please contact:
Policaro Automotive Family
2250 Queen Street East
Brampton, Ontario, Canada
By telephone: 1-877-331-0086, or by visiting us at www.PAF.ca.
PAF reserves the right, at any time, to modify this policy at PAF’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon PAF posting the revised policy on PAF’s website(s).
[POSTED: June 27, 2012.]